Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications ans that the latest video drivers are installed. [0e6d1221:1df4e8dc:0000012d:912c9c10] I was able to play on 5/17/17 but when I tried on 5/18/17 I got the error the only change was my video drivers updated in the night tried clean install of both the drivers and game and still getting the error

Try if it starts if you do a clean boot: https://help.ea.com/uk/help/faq/how-to-clean-boot-your-pc/ to make sure it's not a conflict When you reinstalled the drivers, you did uninstall them first and then re-download the newest ones ?

[0e6d1221:1df4e8dc:0000012d:912c9c10]

19 Replies

crinrict
Hero+
9 years ago
Could you try turning off Origin in game ?
Thaytara
9 years ago
nope did not work
TheSuperWolf100
9 years ago
This might help you take a look at the supported GPU'S
Sims 4 GPU Ultra and High settings.txt8 KB
Sims 4 GPU High and Medium settings.txt30 KB
Sims 4 GPU Low setting.txt80 KB
crinrict
Hero+
9 years ago
Could you try moving the following files to the desktop then. You'll find both in documents\electronicarts\thesims4\

Options.ini

Config.log

The files will be recreated when you start the game. All your ingame options will be reset so you'll need to re-do them.
Thaytara
9 years ago
still wont run the game
crinrict
Hero+
9 years ago
Try if it starts if you do a clean boot: https://help.ea.com/uk/help/faq/how-to-clean-boot-your-pc/ to make sure it's not a conflict

When you reinstalled the drivers, you did uninstall them first and then re-download the newest ones ?
Anonymous
9 years ago
I am having the exact same problem. It started after the Windows 10 Creator Update. After that the game won't start and I received the same error message you are getting. It is definitely not my card, I updated my drivers from the Nvidia website and my computer is far above what the specs of the game require. I'm not sure why this is happening.
I think it is a problem with the game itself. I am not having an issue with any of the games I downloaded from Steam.
Thaytara
9 years ago
it started with a clean boot
crinrict
Hero+
9 years ago
Then I would try rolling back to the drivers you had before. So not the newest ones but the ones before.
Anonymous
9 years ago
No, the drivers for the video card aren't the issue. The issue is the Windows 10 Creator Update.