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PrinceNeopolita's avatar
PrinceNeopolita
8 months ago
Solved

[135dec40:598068e4:00000078:00000000]

Hi I was hoping I can get some help. I've been encountering this issue since yesterday when I try to open my game. I've cleared cache and restarted to no avail.
 
Unable to start: Initialization error at start up.
 
[135dec40:598068e4:00000078:00000000]
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    8 months ago

    @PrinceNeopolitan  As a test, please disable Avast entirely, then repair Sims 4.  As long as you don't do anything else at the same time, your computer should be safe.  I've seen a couple reports that one version of Avast needs more intervention than only the exception, but I don't know whether that's true or was only true for a couple days or reflects user error.  Regardless, this is a useful test.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @PrinceNeopolitan  This error is currently mostly due to antivirus software blocking Sims 4 from starting.  The game's default executable is now TS4_DX9_x64.exe, for the DirectX 9 version; only DX11 uses TS4_x64.exe.  So set an exception for TS4_DX9_x64 if you haven't already.

    For some antivirus programs, and perhaps Windows Defender too, it may be necessary to set an exception for the entire folder.

  • PrinceNeopolita's avatar
    PrinceNeopolita
    8 months ago

    Hi first off thank you so much for the advice. I did try it but I am still encountering the same issue. I'm honestly not too sure if I did it correctly but my default antivirus in my laptop is Avast. So I added TS4_DX9_x64.exe as an excepted command. I Would seriously appreciate more insight as to what I can do 😢

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @PrinceNeopolitan  As a test, please disable Avast entirely, then repair Sims 4.  As long as you don't do anything else at the same time, your computer should be safe.  I've seen a couple reports that one version of Avast needs more intervention than only the exception, but I don't know whether that's true or was only true for a couple days or reflects user error.  Regardless, this is a useful test.

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