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PrinceNeopolita's avatar
PrinceNeopolita
8 months ago
Solved

[135dec40:598068e4:00000078:00000000]

Hi I was hoping I can get some help. I've been encountering this issue since yesterday when I try to open my game. I've cleared cache and restarted to no avail.   Unable to start: Initialization e...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    8 months ago

    @PrinceNeopolitan  As a test, please disable Avast entirely, then repair Sims 4.  As long as you don't do anything else at the same time, your computer should be safe.  I've seen a couple reports that one version of Avast needs more intervention than only the exception, but I don't know whether that's true or was only true for a couple days or reflects user error.  Regardless, this is a useful test.

PrinceNeopolita's avatar
PrinceNeopolita
8 months ago

Hi first off thank you so much for the advice. I did try it but I am still encountering the same issue. I'm honestly not too sure if I did it correctly but my default antivirus in my laptop is Avast. So I added TS4_DX9_x64.exe as an excepted command. I Would seriously appreciate more insight as to what I can do 😢

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

@PrinceNeopolitan  As a test, please disable Avast entirely, then repair Sims 4.  As long as you don't do anything else at the same time, your computer should be safe.  I've seen a couple reports that one version of Avast needs more intervention than only the exception, but I don't know whether that's true or was only true for a couple days or reflects user error.  Regardless, this is a useful test.

  • PrinceNeopolita's avatar
    PrinceNeopolita
    8 months ago

    Yo I think it work. Thank you so much!!!!!!! 

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