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Ages6AndUp's avatar
Ages6AndUp
3 years ago
Solved

6/27/22 insane lag after update (tried everything)

I've previously been able to run the game fine with high graphics. Since the latest patch/update, EVERYTHING lags even on the lowest settings possible. Not even just in game: My cursor lags on the ma...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Ages6AndUp  In order to disable Avast, you'd need to either use its built-in settings, if there's a setting for that at all (I don't actually know), or uninstall it.  I'm not telling you to do either since I don't know how you use your computer and whether you need or want Avast at all.  I will say that Windows Defender is overall as good as the free version of Avast, but neither is perfect, and your use case may make Avast the better choice.  It's up to you.

    For the rest, you can disable Edge, DellMobileConnectWelcome, and probably Waves MaxxAudio on startup.  For Waves, if you notice any sound issues, reenable it.  Then restart your computer and see how much RAM is in use.  Windows itself shouldn't use more than 2.1 GB or so, and if overall memory use is above 3 GB, then it's worth disabling Avast just as a test.  It's not that you need to lower memory use to the minimum, but bringing it down to the 3 GB range will free up the RAM that your existing save needs to run well.

    If even disabling Avast doesn't lower RAM use enough, try a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, check memory use again—it should be significantly lower.  Then try playing your main save and let me know how it goes.

    The clean boot isn't a long-term solution overall, but if it helps where the previous interventions didn't, you may end up leaving some of those services disabled over the long term.  For example, I have a few game client-related services, basically the EABackgroundService for other launchers, permanently disabled, and I only enable them one I want to use its game launcher.

    If there are other services you only use very rarely, this may be a good strategy for you too, provided you remember that you did this.  It's not necessary to memorize everything you disabled; just know that if some other app doesn't start properly, you might need to go back and reenable an associated service through msconfig.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Ages6AndUp  First, your C drive is somewhat low on free storage.  12 GB is enough for Windows to maneuver under normal circumstances, but it's not enough for a feature update, and running other applications at the same time can create enough temporary files to bog down the system overall.  Another 10 GB free, so over 20 in total, should be sufficient.

Your dxdiag shows a number of generic Windows errors, so please run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please update the Nvidia graphics driver.  Try the newest one from Dell first; you can find it here:

https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5587-laptop/drivers

If you see the option, choose the Custom (not Express) install option, and check the box to perform a clean install.  Restart your computer when you're done.

If that doesn't help, you can try the newest driver Nvidia offers, but the one from Dell is new enough that it should be fine, and it's generally best to use the driver from the laptop manufacturer as long as it's relatively new.

Once you've done all this, try again to play Sims 4.  If it still lags, start a new save in one of the base game worlds, for comparison's sake and let me know how it runs.

Ages6AndUp's avatar
Ages6AndUp
3 years ago
@puzzlezaddict this the message i got after doing all the powershell stuff "Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."
I'm about to update my driver now. thanks so much for your help

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