Forum Discussion

Shennain's avatar
Shennain
12 months ago

7/23 Update messed up my mouse

This is the weirdest bug I have come across. I updated my The Sims 4 game on PC today and my mouse would randomly teleport to the corners of my monitors (I have two) when I am moving it, even when Si...
pc
emurphy07's avatar
emurphy07
12 months ago

I’m having a similar issue - cursor is jumping to my other screen constantly. This has only started since the update yesterday, was working fine prior to the update, and my mouse is working fine with all other apps and programs still. So I can only assume this is a sims 4 issue and not an issue with my mouse. 

  • emurphy07's avatar
    emurphy07
    12 months ago

    Hi @puzzlezaddict 

    Im not sure whether I’m using DirectX9 or 11 - slightly older laptop and using base settings, I have no idea how to check these things. 
    I don’t have the same issue in full screen mode - I can’t seem to use my second monitor in full screen mode though, and playing on my laptop screen is similar to playing on a phone after using a huge monitor for years 😉 .

    I have checked my mouse to make sure it’s clean, although I would expect it to affect everything I do and not just the sims if that were the issue.

    Thanks

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      12 months ago

      @emurphy07  If you haven't specified that the game run in DX11 mode, you're probably running DX9.  But to make sure, you can check the version in the lower-right corner of the Main Menu.

      Uninstalling and reinstalling helped the other player in this thread, so I'd suggest that if your download times aren't too bad.  Otherwise, clear the EA App's cache and repair the game, which is not as thorough as an uninstall but will be a lot faster.

      https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

      • Shennain's avatar
        Shennain
        12 months ago

        I just wanted to note that I haven't reinstalled The Sims 4 to see if it is still an issue. I am starting to download and reinstall it again pack by pack to see if this bug is linked to an update of one particular add-on or the base client, or something-or-other. I'm not super tech-savvy, just trying out stuff until something sticks lol 😳

        I will be sure to look at what version of DX I'm running while I'm testing things, although it may take a while to get that info as I'm battling a TV for bandwidth via wifi.

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