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Shennain's avatar
2 years ago

7/23 Update messed up my mouse

This is the weirdest bug I have come across. I updated my The Sims 4 game on PC today and my mouse would randomly teleport to the corners of my monitors (I have two) when I am moving it, even when Sims 4 and the EA client is closed. My current monitor setup is monitor 1 is on the right and monitor 2 is on the left. The mouse cursor would often teleport to either the top left or bottom corner of monitor 1, and the top left of monitor 2. And these teleports would happen during the middle of my movements, not at the end of them.
 
I have a Logitech Geforce G502 HERO that I have uninstalled and reinstalled drivers of. This also has a profile for The SIms 4, which I have disabled and it was still happening. I even restarted my PC and it was still happening. I uninstalled The Sims 4 and it has stopped jumping into the corners. Since it seems that this update is the cause of these issues I won't be playing The Sims 4 for a while and I will keep an eye out for news of a fix for this.

13 Replies

  • Cancel that - it’s now also happening in full screen mode.

  • Updated my graphics driver which seems to have fixed the issue!

  • Shennain's avatar
    Shennain
    2 years ago

    So this is going to be a mass of text. I decided to install the add-ons that I have purchased in release date order, I know that I haven't purchased them in that order. I am making a list of the steps I took and their results. I also discovered that my game runs in DX9. Here is the info dump:

    Base game downloaded and installed – no mouse issues

    7/25 update downloaded and installed before testing fresh install

    Started a new game and played for approx 5 minutes – no mouse issues

    Downloaded and installed Get To Work – no mouse issues

    Played game for approx 5 minutes – no mouse issues

    Downloaded and installed Get Together – no mouse issues

    Played game for approx 5 minutes – no mouse issues

    Downloaded and installed City Living – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Cats and Dogs – no mouse issues

    Played for approx 5 minutes – no mouse issues

    ** I then realised that the list I was reading from was just expansions, not stuff and game packs. I found a list that had everything on it, so...

    Downloaded and installed Holiday Celebration, Outdoor Retreat, Luxury Party, Perfect Patio, Spa Day, Cool Kitchen, Spooky, Movie Hangout, Romantic Garden, Dine Out, Backyard, Vintage Glamour, Vampires, Bowling Night, Parenthood, Fitness, Laundry, My First Pet, Jungle Adventure, Seasons – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Get Famous – no mouse issues

    Played for approx 5 minutes – no mouse issues

    7/26 update downloaded and installed – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Strangerville – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Island Living – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Moschino – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Realm of Magic – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Discover University – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Tiny Living – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Eco Lifestyle – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Nifty Knitting – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Snowy Escape – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Paranormal – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Dream Home Decorator – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Cottage Living – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Blooming Rooms – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed My Wedding Stories – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Werewolves – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed High School Years – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Desert Luxe – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Growing Together – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed For Rent – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Downloaded and installed Crystal Creations – no mouse issues

    Played for approx 5 minutes – no mouse issues

    Loaded previous game where the mouse bug first was noticed and played for approx 10 minutes – no mouse issues

    I can possibly put it down to either doing a full uninstall and reinstall, or something in the patches that did something to fix it somehow? I don't know, but I did my testing, my mouse seems to be fine now. Unlike @emurphy07 I did not update my graphics drivers. I wanted to leave it until if the bug came back. We will see if it does /shrug