Forum Discussion

TVDuniverse's avatar
TVDuniverse
Rising Newcomer
19 days ago

A Bug fix

idk if this is a EA problem or steam problem but I can't get into the app the only play it gets me to is the the spinning green diamond part then after that it kicks me out of the whole game so i cant even play it

 

crashing
steam

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 days ago

    TVDuniverse​  Sorry for the late reply.  If you still need help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Recent Discussions