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peacadh's avatar
peacadh
10 years ago

Accidentally closed origin during Sims 4 update?

Okay so Origin was installing the latest patch for The Sims 4 and it was nearly done when I accidentally closed the window. When I reopened Origin the box art and play button for the game were greyed out and I spent a good few hours last night trying everything to fix it. Origin won't search for an update for the game and I tried clearing the cache but nothing happened. I'm not exactly a gamer or a computer whiz, so if the solution for this is really simple and I'm just an idiot then sorry! I just really don't want to uninstall and reinstall the game at the risk of losing my families and saves. Any advice?

pc

3 Replies

  • peacadh's avatar
    peacadh
    10 years ago

    I don't see any option for "repair game" - the only options I have are:

    Play (greyed out)

    View game details

    Remove from favourites

    Check for update

    Customise box art 

    Game properties

    I'm on Windows 8 if that makes a difference? I'm completely at a loss here.

    @Phantomlover1717 wrote:

    Try right clicking the game in Origin, and choose 'repair game'.

    Also if you do decide to reinstall the game, make a back up, you can read more about that on this page:
    http://sims4.crinrict.com/en/2014/09/backups/

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    Try logging out, closing Origin fully, opening it again as administrator (right click), and log in with you email instead of you username. 

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