Ideas

DemonAdorRebel's avatar
DemonAdorRebel
Seasoned Newcomer
20 days ago

Add-on Packs showing in game as not owned

I opened my Sims game today and attempted to load my save file however it popped up the load saved game screen and said I need required packs to play my game and when i hover over the packs it says I do not own them!

My game was working fine last night.

I have tried the following things to fix the problem (PC):

  1. Repaired the game via EA App
  2. Cleared the cache on EA App
  3. Uninstalled The Sims 4 and all add-ons and reinstalling them

None of these things have worked!!

Please someone save me I have been trying to sort this for 5 hours :(

5 Comments

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  • LadyApathy's avatar
    LadyApathy
    New Spectator
    20 days ago

    I know your pain. This has been happening to me for over a week now. I have tried all the same things as you, i even manually deleted all the packs from the local files. re-installed them and here we are. Nothing is working. 

  • DemonAdorRebel's avatar
    DemonAdorRebel
    Seasoned Newcomer
    20 days ago

    I got in touch with EA support through chat and now its fixed.

    They told me to open the game and when it gets to the loading screen go to "marketplace" and then to "my collections". Mine were all disabled randomly so i checked them all and the clicked the tick. After a while of the loading screen it will tell you to restart your game and viola it works again.

    I do have a few glitches in my game that were not there yesterday though so I am repairing my game again to see if that fixes the problem.

    I hope this helps you too!

  • LadyApathy's avatar
    LadyApathy
    New Spectator
    20 days ago

    You absolute legend!! Thank you so much, I did just that and it fixed all my packs but two, but I just uninstalled them from steam again and re-installed and it's working now. THANK YOU. 

  • Jiggaly06's avatar
    Jiggaly06
    New Spectator
    19 days ago

    Omg THANK YOU!! This was so frustrating, I couldn't figure it out! This fixed it ☺️

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