Forum Discussion

Newcomer

4 hours ago

Solved

Add-on Packs showing in game as not owned

I opened my Sims game today and attempted to load my save file however it popped up the load saved game screen and said I need required packs to play my game and when i hover over the packs it says I do not own them!

My game was working fine last night.

I have tried the following things to fix the problem (PC):

Repaired the game via EA App
Cleared the cache on EA App
Uninstalled The Sims 4 and all add-ons and reinstalling them

None of these things have worked!!

Please someone save me I have been trying to sort this for 5 hours :(

DemonAdorRebel
1 hour ago
I got in touch with EA support through chat and now its fixed.
They told me to open the game and when it gets to the loading screen go to "marketplace" and then to "my collections". Mine were all disabled randomly so i checked them all and the clicked the tick. After a while of the loading screen it will tell you to restart your game and viola it works again.
I do have a few glitches in my game that were not there yesterday though so I am repairing my game again to see if that fixes the problem.
I hope this helps you too!

2 Replies

LadyApathy
Newcomer
2 hours ago
I know your pain. This has been happening to me for over a week now. I have tried all the same things as you, i even manually deleted all the packs from the local files. re-installed them and here we are. Nothing is working.
DemonAdorRebel
Newcomer
1 hour ago
I got in touch with EA support through chat and now its fixed.
They told me to open the game and when it gets to the loading screen go to "marketplace" and then to "my collections". Mine were all disabled randomly so i checked them all and the clicked the tick. After a while of the loading screen it will tell you to restart your game and viola it works again.
I do have a few glitches in my game that were not there yesterday though so I am repairing my game again to see if that fixes the problem.
I hope this helps you too!