Forum Discussion

KexBax's avatar
KexBax
Seasoned Novice
10 years ago
Solved

After an update all households are gone / games deleted(?)

After the last update I can only create new households but not get back to my previously played ones.

This has happend twice now. Can I fix this or do i have to expect that eveytime there#s an update I can start from the beginning?

  • Check this folder: documents\electronicarts\thesims4\saves

    Do you have any other files then slot_00000001.save and slot_00000001.save.verX (X being a number between 0 and 4) ?

23 Replies

  • How did you determine which save was corrupted? I'm having this same issue, and I'm wondering if one of my saves is the problem.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @thatrandomuser1  Typically, when one save is corrupt, you can still load the others.  If that's not the case, remove all the saves from Documents > Electronic Arts > The Sims 4 > saves and then put one back, and see if it loads.  If it doesn't, remove it and try a different save.

    The files with a .verx on the end are backups, so try the main saves first.  If none of them load, you can remove the .verx extension from a backup and try to load it instead.  You'll also need to renumber the save so it doesn't have the same name as any other.  The number needs to be eight digits long and in hexidecimal format: consisting of only the digits 0 to 9 and/or the letters a to f.