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Bossymama89's avatar
Bossymama89
New Novice
2 days ago

Game on PC lagging, freezing and glitching

I have never had this issue, and i even deleted my largest family to see if it would help but it didnt i would like to know how long this is going to be going on i cant play it this way while freezing, and with all the money i have invested in this game i am hoping it gets fixed soon... i do see that others are having same issues, 

6 Replies

  • Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do.
    • Please also provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.

    Could you post your Computer's DxDiag?

    •  Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post
  • Bossymama89's avatar
    Bossymama89
    New Novice
    2 days ago

    i don't know how to get that information, and as far as i know nothing i have changed on my sims no mods or cc 

  • crinrict's avatar
    crinrict
    Hero+
    1 day ago

    Just follow these instructions: 

    •  Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post

     

    LastCrash/LastException files can be found in Documents\Electronic Arts\The Sims 4

  • crinrict's avatar
    crinrict
    Hero+
    17 hours ago

    Hi Bossymama89​ 

    looks like there's an issue with your graphics drivers.

    Moving this to PC Tech for better help with this.

  • Bossymama89​  It looks like your GPU is disabled in software, so please reenable it.  Click Windows key-X, select the Device Manager, expand Display Adapters, right-click the AMD Radeon entry, and choose Enable.  Then restart your computer and try again to play.