Forum Discussion

OpenTillMidnigh's avatar
OpenTillMidnigh
6 years ago
Solved

After I edit my apartment I cannot click on anything or play the household

I have been having this problem lately with my game. I will start playing my with my household and then I will go in and edit the apartment. When I try to go back and play everything on the screen is gone. My sims are still moving but I cannot click on anything.  I can't even exit out of The Sims 4, the only way I can get out is restarting my computer. 

I've went through all my CC and Mods and deleted every broken file, I've deleted cache, repairing my game, and reinstalling origin.

pc
  • kreatora's avatar
    kreatora
    6 years ago
    @OpenTillMidnight

    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with the random sim and try to edit his apartment.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save.
    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged,

    I don't work for EA

11 Replies

  • OpenTillMidnigh's avatar
    OpenTillMidnigh
    6 years ago

    Product: The Sims 4
    Platform:PC
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.55.108.1020
    What expansions, game packs, and stuff packs do you have installed? City Living and Holiday
    Steps: How can we find the bug ourselves? If you start to play in an apartment then edit the apartment then go back to playing the household.
    What happens when the bug occurs? I cannot click or control anything in the game.
    What do you expect to see? I try to edit my apartment then when I go to play again all the buttons disappear and I can't click on anything.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
    Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

    ‌

    I have been having this problem lately with my game. I will start playing my with my household and then I will go in and edit the apartment. When I try to go back and play everything on the screen is gone. My sims are still moving but I cannot click on anything.  I can't even exit out of The Sims 4, the only way I can get out is restarting my computer. 

    I've went through all my CC and Mods and deleted every broken file, I've deleted cache, repairing my game, and reinstalling origin.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @OpenTillMidnight

    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with the random sim and try to edit his apartment.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save.
    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged,

    I don't work for EA
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @OpenTillMidnight

    Run your Dxdiag once more and post here.
    Check here if you have really downloaded all that was needed. If there will be drivers for your touchpad - download and install it too. You need to replace so many drivers as is possible. You had too many outdated drivers for this computer to work well
    You can find needed page with drivers for your exact model by entering their serial number here: https://support.hp.com/us-en/drivers/laptops

    You can also  look for drivers to your card here  https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=97500   

    but some HP laptops don't allow you to install the Intel version of the driver

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,405 PostsLatest Activity: 5 days ago