Forum Discussion

PurpleDyed's avatar
2 years ago

All Households And Builds Wiped From Library

I hadn't played Sims 4 in a long time and I had deleted the Electronic Arts folder. When I reinstalled the game, I expected all my previously saved households to be in my library, especially after clicking the advanced content option. But no, everything is gone households, builds, all of it. The only things technically still there are what I uploaded publicly to the gallery, but even those are missing from my library unironically. The only items left are the default EA builds and households from expansion packs and base game content.

No one is giving me a clear answer except that the tray files might have affected it. But how and why should tray files control what should have been uploaded to the library which Is supposed to be a cloud save?

 

3 Replies

  • @PurpleDyed  I’m sorry to hear about your trouble with The Sims 4. It seems there might be a misunderstanding regarding the game’s save systemThe Sims 4 does not feature cloud saving, which means that game progress, including saves and user data, is not automatically carried over to another computer or stored in the cloud, even when logged into your Steam or Origin account.

    The ‘Tray’ files are essentially the local save files for individual Sims and lots that you’ve created or downloaded. If these files are deleted or not backed up manually, they won’t appear in your library after reinstalling the game. To ensure your content is saved, you would need to manually back up these files to an external storage service like Dropbox or OneDrive.

    I hope this clears up the confusion.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @PurpleDyed  When you save a household or build to your library, this creates several corresponding files inside Documents > Electronic Arts > The Sims 4 > Tray.  These files and the data they contain are not duplicated anywhere else, either on your computer or on EA servers, unless you also save the content to the Gallery.  So if you delete the Tray folder, or the folder it's in, you lose that data.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,589 PostsLatest Activity: 2 hours ago