11 years ago
ALL MY GAMES GONE
I just got a new laptop after buying sims 4 and i opened origin and logged in and it just had the on the house game i downloaded and the demos ☹️ I tried un installing and installing origin and log...
I see. You can still try to ask EA chat / phone support to locate your Sims4 game code for you. I'm pretty sure they have it in your account's records. 😕mileywink:
Hi there,
before you contact an advisor, you can try few steps yourself. Try to think about every single e-mail address (all of them) or Origin ID's that you've been using in the past. There is "Can't access your account?" link underneath the password tab in the Origin client login screen, click on that and it will open the page with password reset tool. Type in all of your e-mail addresses and Origin ID's (one by one) and if this detail is registered within Origin, you will receive an e-mail with password reset.
By doing this, you can try to access every possible account that you could create and maybe you get lucky and find your games. You can still try to contact EA advisors, but if you don't have account information or product code, it will be pretty tough for them to locate the right account.
How to contact EA advisor:
- Visit http://help.ea.com/ and log in with your Origin account
- Click on help with a game and choose the game you have an issue with
- Scroll to the bottom of the page and click on contact us
- Select your appropriate platform and click next on bottom right
- Select a relevant topic and add more info into the section Tell us a little more, then click Next
- You will then have the option for Live Chat or Email or a Call Me Option!
NOTE: not every option is always available. It depends on your location, the time of the day and also on the options you select
Hope this helps 😕mileywink: