Broken EA App.

Question

I hit play on my game from the EA app, and it just doesn't open the game. Google said it could be broken mods and that I should try looking for them and delete them. I've done that, and my game still won't open. I've cleared the Cache in both the EA app and my game. No luck. I've tried deleting the EA App and my game. Still won't open. I play The Sims 4; I forgot to mention that. At this point, I don't think it's my mods messing up the app or the game. I think it's just the App that doesn't work.

puzzlezaddict · Answer

T12M​&nbsp; As a test, please try playing in a clean user folder. &nbsp;Move the entire Sims 4 folder out of Documents &gt; Electronic Arts and onto your desktop. &nbsp;When you launch the game, if it launches, a clean folder will spawn with no content. &nbsp;(Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) &nbsp;Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If this doesn't help, please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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Broken EA App.

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