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Ariiww2010's avatar
Ariiww2010
New Novice
12 days ago

All my save files are gone

I was trying to play the Sims 4 earlier today, but it wouldn't load my game. I had just downloaded cc, but I already checked and that wasn't the problem. So I downloaded the Mod Conflict Detector so ...
custom content (cc)
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  • puzzlezaddict's avatar
    puzzlezaddict
    11 days ago

    Ariiww2010  Did you already have a Sims 4 folder on your desktop?  If so, that might explain the problem: the system can't have two files or folders with the same name in the same location.  You would have been asked to keep the original or replace it with the new version, in some form, and keeping the original would mean the new files could get combined with the old, or deleted entirely.

    I understand you don't use OneDrive, but if it's even running in the background, it could be a problem as well.  So please double-check.  You'd see a cloud icon in the lower-right corner of your screen, or possibly in the Tray—click the ^ icon to open it.

puzzlezaddict's avatar
puzzlezaddict
Hero+

Ariiww2010  Did you already have a Sims 4 folder on your desktop?  If so, that might explain the problem: the system can't have two files or folders with the same name in the same location.  You would have been asked to keep the original or replace it with the new version, in some form, and keeping the original would mean the new files could get combined with the old, or deleted entirely.

I understand you don't use OneDrive, but if it's even running in the background, it could be a problem as well.  So please double-check.  You'd see a cloud icon in the lower-right corner of your screen, or possibly in the Tray—click the ^ icon to open it.

Ariiww2010's avatar
Ariiww2010
New Novice
11 days ago

I didn't have the same Sims 4 folder but I had a different Mods folder on the desktop, could that cause the problem too? I was asked to keep the original or replace it, but I just cancelled the action. I had some copies of cc that I wasn't using on my desktop and thought that was the reason, so I deleted the cc, and then added the Sims 4 folder to my desktop. It didn't ask that time, it just moved it. I also checked my file explorer, and I don't see any cloud icon anywhere on my screen.

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