App Crashes On Logo Screen
The Sims 4 crashes on the logo screen, no mods, no save files, no cache. File integrity checked, drivers are up to date and game will not launch on EA or Steam. Uninstalled and reinstalled the game.
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2 Replies
Trojanisch600 If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
This just worked for me- THANK YOU!
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