How do I find out if I have a 32 bit or 64 bit Operating System
For Windows 8.1 and Windows 10
For Windows 7
I have a 64 bit operating system but I play the game in 32 bit as that was recommended by the game
You will still be able to run the game in 64 bit mode. The game currently suggest 32 bit f you have 4 GB or less. You will still be able to play the game. I do recommend getting more RAM if possible though, especially if you have < 4 GB
I already have a 64 bit operating system. What do I need to do ?
Nothing. There will probably be a patch in June that removes the 32 bit version and your game will only be 64 bit from then on. You will probably not even notice the change.
My game is installed in programs(x86). I read that's for 32 bit programs. Do I need to reinstall the game ?
No, the path where the game is installed doesn't matter.
I currently have a 32 bit operating system and would like to upgrade. What do I need to do ?
If you have 4 GB or RAM or more, you can download the 64 bit operating system from Microsoft with no costs (Exception: You run Windows XP or older). Download the 64 bit disc image (ISO File) version of your current operating system (Windows 7, Windows 8.1, Windows 10). You will need the key of your current 32 bit OS.
Please follow instructions given by Microsoft or get help as you will need to reinstall the entire operating system. Make sure to backup your data before doing this.
If you have less than 4 GB of RAM, I would suggest looking at your system to find out if it's worth upgrading or if you should get a new computer instead.
Can I switch back to the normal edition if I get a better computer in the future ?
Yes. The Sims 4 Legacy Edition will be a new game that you can add for free to your account if you currently own the normal Sims 4 edition. Once you switch to a 64 bit operating system you can just download the 64 bit version that's already on your account.
All my Saves are gone
If you install the legacy edition, the game creates a new folder called The Sims 4 Legacy Edition in your documents folder. The game should automatically move all files over to that folder when you first start the game. If that is not the case, try copying everything manually. Also make sure to check OneDrive to see if that's maybe the folder the game is using.
More info can be found here: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
I was forced to download the Legacy Edition although I have 64 bit
You can switch back to 64 bit through Origin.
If you do not have the option to switch back, you're either playing on a Mac (please post in the Mac forum) or your graphics chip is not capable to play 64 bit games. That is often the case for Surfaces X or Galaxy Books that Run Windows.
I have a 64 bit OS but Origins opens the game in 32 bit. How do I change it on Origins so that it opens with 64 bit?
@Scarlett2k wrote:
I have a 64 bit OS but Origins opens the game in 32 bit. How do I change it on Origins so that it opens with 64 bit?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
i have the same problem. i dont know what to do. someone pls explain why i don't have the option to switch to 64 bit
this is what happened to me I have a 64bit computer and it made me download the legacy edition now my sims wont launch at all, feel like ive tried everything i could possibly find to try. and evven when I set the settings to 64bit it does nothing
please help!!!
I use a galaxy book for playing the sims as it is easier to take with me on the go. When I ran a self-test from the EA website, it said my processing system is the only thing preventing me from running the sims 4 regular versions, not legacy edition. Snapdragon I realize is a phone processor system, however, it runs the sims perfectly fine as the regular. it also mentions in the article they are phasing out 32 bit systems but My computer is capable of running 64-bit. Is there a way to run it as is? or does it require a tablet/computer that runs specific types of processors? it is really frustrating as this tablet came out last year, literally only a year old and i bought university, but am unable to play it seems unless i spend the money on a brand new computer
@Archangel9701 I think you should be able to run it fine. Do you get the options to switch like shown on the first page ?
What is this self-test ? Wasn't aware there is one. Is this an official EA link ?
Since you only have 4 GB of RAM, Origin might have set it to run the legacy edition but you should still be able to play.
That said, it is probably a bit underpowered overall as I suspect you don't have a dedicated graphics card either.
Under the options menu it doesn’t even come up with a choice to switch between legacy and 64-bit, it just shows running origin in the game itself.
The dxdiag I attached was a self-test but the EA website article about the sims 4 also has a link to run a eval of your computer to identify if you are able to run the sims 4 regular or if you will need the legacy edition
I just deleted the sims 4 and reinstalled it so maybe it will work when I get on or maybe I need to clear my cache/do a repair?
My game doesn't even open on 64 bit even though it is a 64bit operating system. I try to run the game as an administrator and it tries to install the legacy edition which I don't want, given the number of bug reports I've seen from people. I have tried to repair the game via the origin launcher and it does not fix the issue. Are there other ways to fix this? I'm currently reinstalling the game to see if that will fix anything.
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
@crinrict I hope this helps, thank you!
@butterpie24 My guess is your computer only has 4Gb (or less) of main memory. As expansion packs were released at some point the packs required a 64 bit operating system. My guess is the changes to the base game made it difficult (impossible?) to run in a 4Gb system. The new gaming systems usually come with 8Gb of memory if not 16Gb or more. Macs have been 64 bit only for some time and I have seen much talk about dropping support for 32 bit systems. Most new servers are now 64 bit only. Ubuntu (Linux) server is 64 bit only now. Can you upgrade your computer to 8Gb? There are other considerations to be looked at before investing in an older computer such as condition and processor.
@roberta591 It runs on 16Gb memory
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