Forum Discussion

reikacitro's avatar
reikacitro
7 years ago
Solved

AVAST Firewall is blocking Sims 4 Gallery despite exception rules

Hi guys, I'm hoping someone here will be able to help me: Since one of the updates in December or even earlier I can't log in to the gallery anymore. It says that I am offline and can't connect.  ...
pc
  • reikacitro's avatar
    reikacitro
    7 years ago

    Thank you for the suggestion - to be honest, this didn't even occur to me due to the fact, that there are so many bug reports regarding the gallery out there which could be solved by altering sth with Origin or the game itself.  

    I was actually able to solve the problem now by uninstalling and reinstalling AVAST and adding all the exception rules for Origin and Sims4 to the firewall manually BEFORE starting the game for the first time.

    Maybe this will help someone else with the same problem as well. 

jpkarlsen's avatar
jpkarlsen
Hero (Retired)
7 years ago

You should contact support at Avast for help with their product.

reikacitro's avatar
reikacitro
7 years ago

Thank you for the suggestion - to be honest, this didn't even occur to me due to the fact, that there are so many bug reports regarding the gallery out there which could be solved by altering sth with Origin or the game itself.  

I was actually able to solve the problem now by uninstalling and reinstalling AVAST and adding all the exception rules for Origin and Sims4 to the firewall manually BEFORE starting the game for the first time.

Maybe this will help someone else with the same problem as well. 

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