I purchased the bathroom clutter kit and it shows I own it on the EA app as well as on the main title screen in game. When I open an old game or start a new game the kit isn't showing in the build and buy.
@TeressaFaye723 Are you playing on a pc? Are you using the EA app?
- click my collection
- click the Sims 4 icon
- click manage
- click manage add-ons
- on top tou should see the pack with a download btton
- click the download button
- in the lower left of the windows you should see the download progress
- when the download is complate and pack is installed close the manage add-ons window
- click play
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