Game keeps crashing at loading screen

thepandabot​  Thanks for the dxdiag.  You don't actually have the newest Nvidia driver installed—the one your dxdiag lists is from 2022.  So please try again to install it: right-click the download and select "Run as administrator" to be thorough.  If you get an error when trying to install it, let me know.

If that doesn't help, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after installing the newest driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Hi puzzlezaddict​ , Thank you for replying! I've tried downloading and running the driver, but was still unable to run the app. 

Attached updated dxdiag and 2 errors below

Source
IntelSoftwareAssetManagerService.exe

Summary
Stopped working

Date
‎6/‎1/‎2026 5:21 pm

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\Intel\SUR\QUEENCREEK\Updater\bin\IntelSoftwareAssetManagerService.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    IntelSoftwareAssetManagerService.exe
Application Version:    3.5.5098.0
Application Timestamp:    68a3f655
Fault Module Name:    StackHash_f3c1
Fault Module Version:    10.0.19041.6280
Fault Module Timestamp:    9ed09949
Exception Code:    c0000374
Exception Offset:    PCH_C7_FROM_ntdll+0x0007379C
OS Version:    10.0.19045.2.0.0.768.101
Locale ID:    18441
Additional Information 1:    f3c1
Additional Information 2:    f3c13a64832278e47dd86022df07eafe
Additional Information 3:    f292
Additional Information 4:    f2926efcda037bab1f55c3b2566a08fb

Extra information about the problem
Bucket ID:    f289513aa786afcda1f25131192eb63d (1293185314326492733)

Source
Lenovo.Vantage.AddinHost.Amd64

Summary
Stopped working

Date
‎6/‎1/‎2026 5:21 pm

Status
Report sent

Description
Faulting Application Path:    C:\Program Files (x86)\Lenovo\VantageService\4.2511.18.0\LenovoVantage-(SmartDisplayAddin).exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    LenovoVantage-(SmartDisplayAddin).exe
Application Version:    4.2511.18.0
Application Timestamp:    de2a3c41
Fault Module Name:    SESmartWireless.dll
Fault Module Version:    1.0.2.534
Fault Module Timestamp:    6926dace
Exception Code:    c0000005
Exception Offset:    000000000006a881
OS Version:    10.0.19045.2.0.0.768.101
Locale ID:    18441
Additional Information 1:    8ad5
Additional Information 2:    8ad5a52c47380bf76507af7c4b64188d
Additional Information 3:    228c
Additional Information 4:    228caa2640d4bf58dba1f5c189e842b8

Extra information about the problem
Bucket ID:    bd07ea320f43c2966c38d3f742320ca3 (2033608290678738083)

thepandabot​  Neither of the apps listed should be causing a Sims 4 crash, but it's certainly possible.  So to deal with these and any other software that might be interfering, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

If the game doesn't work in a clean boot, please try again, except with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

puzzlezaddict​ hey, thank you so much for your help. I think i tried all the ways that i've read and the ones you shared, but it still crashes at the title page. Think i'm giving up hope to play this game ever again, maybe until i get a new computer. But appreciate your help on this. Wish you a happy new year!

thepandabot​  Would you still like help?  If so, I'd like to see a crash dump from the game.  Click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from after we started troubleshooting here.