Forum Discussion

thepandabot's avatar
thepandabot
Newcomer
13 hours ago

Game keeps crashing at loading screen

Hi guys, as the title says, every time I open up the game, it crashes right after showing the game title. I've been trying a few solution provided but still am unable to get it load. 

What I've done so far: 

  • Uninstall and reinstall both sims4 and EA
  • Downloaded Nivida game driver, tried to run sims4 from there
  • Didnt install anything related to razer, i dont know where to find RazerChroma in my files

Really appreciate your help on this as i'm not very tech savvy! Thank you all in advance!

My Dxdiag as attached. 

crashing
ea app

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    thepandabot​  Thanks for the dxdiag.  You don't actually have the newest Nvidia driver installed—the one your dxdiag lists is from 2022.  So please try again to install it: right-click the download and select "Run as administrator" to be thorough.  If you get an error when trying to install it, let me know.

    If that doesn't help, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after installing the newest driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Recent Discussions