Almost all of my sims have black patches on their lower face and ears as well as a black question mark on their forehead! I've deleted and turned off mods, but it doesnt do anything. I tried starting a new game, but even my sims in create a sim have it! Anyone know how to fix it?
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
If that doesn't help, try repairing the game through Origin.
