Black screen in CAS + families won't load
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What expansions, game packs, and stuff packs do you have instal...
Forum Discussion
Hi @morarii
moved this to the tech section
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Thank you for the reply! I attached the file here.
Make sure that the game runs on the AMD card not the built in Intel card.
Also your Graphics driver has not been updated for more than 2 years. Please visit AMD to get the latest driver.
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- EA_Cade11 months ago
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