Black screen on CAS
I have access to The Sims 4 Create-a-Sims demo but after the opening anamation, I get a black screen where the only thing showing is my mouse. My computer is well above the minimum recomendations. Al...
Forum Discussion
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Spoiler
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Sound Devices
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Description: 1 - DELL S2440L (AMD High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdWB6.sys
Driver Version: 9.00.0000.9905 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/11/2014 10:20:04, 222720 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7111 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/11/2013 00:20:44, 3771352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio Interface (SB Audigy)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.2018 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/3/2009 15:12:00, 1289216 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7111 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/11/2013 00:20:44, 3771352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (SB Audigy)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.2018 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/3/2009 15:12:00, 1289216 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Devices
-------------
Description: 1 - DELL S2440L (AMD High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdWB6.sys
Driver Version: 9.00.0000.9905 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/11/2014 10:20:04, 222720 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7111 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/11/2013 00:20:44, 3771352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio Interface (SB Audigy)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.2018 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/3/2009 15:12:00, 1289216 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7111 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/11/2013 00:20:44, 3771352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (SB Audigy)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.2018 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/3/2009 15:12:00, 1289216 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Community Highlights
- EA_Cade11 months ago
Community Manager
