sims keeps crashing

im about to complain to the people who made this game. my game keeps crashing for no reason even having the game deleted for weeks and i start to download it back to see if things changed since my last report they didnt fix not a god **bleep** thing especially the money i put into the game i deserve a refund if my stuff dont ever work anymore its stupid my mods are not the problem to and i tried literally everything that the internet tells me to do it dont work. Im getting irritated i would appreciate if someone would fix that problem i seen plenty people complain and are going through the same thing as me no one will play this game anymore if the issue isnt solved cause they wont be able to due to this problem. i spent to much time and i do not want to hear about deleting the game and redownload it or fix EA or take my mods out when i already done that there should be a update where they fix this issue.