Black Screen with Music and Cursor
New issue. Sims 4 goes to a black screen, with music and in-game cursor, when getting tot he main menu. I was not doing this last week. Win 10 up to date. Radeon card drivers up to date. Repair...
Forum Discussion
@Sofifa57
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
This is already the third report on this topic
It is stupid but it looks like the game prevents the graphics card from using general memory.
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
This is already the third report on this topic
It is stupid but it looks like the game prevents the graphics card from using general memory.
The DxDiag file was already attached in my first post. Thanks.
@Player_nrnm1hpo
My post was addressed to @Sofifa57 but I understand your nervousness well. For now, we do not know what may be the cause of this error, so we need as many diagnoses as possibleUPDATE: After putting my system up to date on everything. It seems I cannot play any video now. Worked a few hours ago, but not now. This includes Vudu online...
UPDATE: I reverted to an older video driver and I play video but the Sims 4 issue is still the same. I'm not sure what changed from last week when it was working except a Windows 10 update.
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- EA_Cade11 months ago
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