Brand new MSI laptop freezing and crashing. No mods.

I'm beginning to understand that this is a computer issue and not the Sims issue. I'm not sure if I can return this laptop as it was a gift from my husband, but I'm going to try. I've had several laptops in the past and I have never run into problems running this game. For the price he paid for this machine and having nothing else installed, I feel it should run just fine. 

Thank you for your help, I appreciate the time.