Brand new PC: Game keeps randomly crashing
Hello there, I just got a new high-end gaming laptop and was looking forward to playing Sims 4 on it. I have played for years and have never had this issue on my old laptop (which was otherwise perf...
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linalush I apologize for the late reply; I've mostly been away from the forums for a few days. Anyway, all of the errors in your dxdiag are coming from one of the graphics drivers. Since it's simpler, start by installing the newest (game ready) driver Nvidia provides:
https://www.nvidia.com/en-us/geforce/drivers/
Run the installer as an admin: right-click the download and select "Run as administrator." Restart the laptop afterwards and before doing anything else.
If that doesn't help, please do a clean uninstall and reinstall of both the Intel and Nvidia drivers, as described here:
Use the UMA and RTX 5060 drivers Acer provides for your laptop:
https://www.acer.com/us-en/support/product-support/Nitro_ANV15-52/downloads?suggest=anv15-52;1
The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
And yes, the fact that the GPU idle is likely related to the crashes, but I would guess it's because the graphics driver has crashed and the GPU therefore isn't involved anymore.
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