Brand new PC: Game keeps randomly crashing

Hello, 

I tried following the steps you described. Unfortunatey it did not fix the issue and my Sims 4 still keeps crashing after some minutes to about half an hour. First I tried to update the driver like you described. Restarted and then tried running Sims 4, which ran for a couple of minutes, then crashed.

I then tried to uninstall and reinstall both my Nvidia and Intel drivers by using DDU - following the steps described in the link you sent, while still making sure to follow the order in which you describe in your post. Sims 4 then ran for like 20 minutes before my whole computer crashed (I guess it was a bluescreen (?) because my PC showed a screen saying something like "A problem occured. The computer will now restart" or something like that, and then restarted). After logging back in I ran Dxdiag and saved that file. Please see the attached file (Dxdiag7).

As a final attempt before writing this response in the forums I again tried to update the Nvidia driver by installing the Nvidia app, letting Nvidia optimize my settings for games, updating to the latest driver and then restarting. When I then tried to run Sims 4 it ran for a couple of minutes before the aforementioned problem occured again - where the screen goes white for 20 seconds or so before the application just close with no further error message. When this happened I immediately ran Dxdiag again and saved the file. Please see the attached file (Dxdiag8). 

I bought my new computer mostly because I wanted to play Sims 4 with better graphics and framerate, hoping to expand my experience with more additional packs and expansions. But at this point im starting to loose hope and im becoming increasingly concerned that this problem wont be resolved. I really hope im wrong though and that you- or someone can help me with this. Im willing to try anything, including reformating my computer and resetting to factory settings if that what it takes. I wont make any more attemps at changes on my own at the time being and will be waiting and praying for some tech-god to help me further with this issue.