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OwO_Kito's avatar
2 years ago

Breakpoint Exception after Growing Together Expansion

Repeatedly getting breakpoint error after moving my family to San Sequoia...

What happens: After about 2 minutes real time the game freezes in a sense that I cant input commands to do things anymore but i can still see things moving like the trees in the wind, pause doesnt work, then game will crash to a black screen and then pops up with the Breakpoint Exception shown in the files below.

Troubleshooting i have already done:
-
restarted PC, restarted game
- checked that all drivers are up to date
- Reinstalled game with all previous files removed , made a new save and played on that lot and different lot. Fresh save did work properly.
- Reset all files to Factory setting and added in old folders one by one. Mods do work properly but the save file for the household i am playing does not work and still triggers Breakpoint
- tried save file with no mods and breakpoint still happened.

So i know the issue resides in the save file, i haven't found any answers on how to fix the issue though without just abandoning my save file that I've played for years. Please help 

6 Replies

  • I'm getting the exact same error and symptoms. I've tried multiple, existing households and as well as creating a new household. I did not move any of the households to San Sequoia as I don't have that expansion.

    Another symptom is the executable appears to consume more and more memory (over 12 GB in my case) up to the point is crashes. 

    Game has been smooth as silk prior to this point.

    Thanks

  • @OwO_Kito  It may or may not be related to this error, but your Nvidia graphics driver is quite old, so please update it.  I've seen a couple of reports of the newest driver not working, so try one from December or January, which you can get here:

    https://www.nvidia.com/en-us/geforce/drivers/

    Choose the Custom (not Express) install, and check the box to perform a clean install.  Restart your computer after installing and before doing anything else.

    Please test the affected household again in an otherwise clean folder (post-factory reset), just to be thorough.  While testing, play in windowed mode, and keep the Task Manager open, specifically to the Processes tab and in detail mode, behind the game.  When you start to notice problems, alt-tab to the TM, but don't minimize Sims 4, and use Windows key-shift-S to take a screenshot of what you see in the Task Manager.  Please post that screenshot here.

    Please also let me know what happened in-game immediately before you started to notice the issues.  For example, what interactions did your sims perform, what lot were they on, how many sims were around, that kind of thing.  I don't need a lot of details, just enough to start comparing notes between you and a couple other affected players.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @HandyFeet  Please test in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether you have the same issue with RAM use.

    If you do see that same issue, let me know what was happening in-game at the time, as I described in my other post here.  If the new save is fine, copy one of your existing saves to the new user folder, but nothing else, and test that too.  I'd like to see a screenshot of the Task Manager when you start to notice problems, as in my previous post, as well.  And please also run a dxdiag and attach it to a post, for reference.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • OwO_Kito's avatar
    OwO_Kito
    2 years ago

    Alright did what you suggested, screenshots of task manager will be below, if i did it wrong let me know i was a little confused by the details page to be honest.

    Before the issue started:
    i had been building a new lot in San Sequoia ( the empty 40 x 20 lot in upper right neighborhood) i experienced some lag during that but that's due to the Household Inventory always causing lag whenever i try to remove objects from it, not sure why it does that but thats been going on for years. As soon as i entered live mode my sims went inside check the newborn and the other makes a drink and within 1-2 minutes real time the game experiences the breakpoint. 

    I tested several theories trying to see if it was a specific thing triggering the breakpoint. I tested ignoring the baby, tested doing different actions like fixing the sink or watching TV instead. I also tested having them on different empty lots in different neighborhoods within San Sequoia and always get the same freezing up at around 1-2 minutes of real time gameplay. 


     Prior to the expansions release I had my family living in San Myshuno ( City Liing Exp.) in the Spice district with a household of 2 sims and a newborn. There was no issues and the game worked just fine. I even had one of the Sims visit San Sequoia neighborhoods to scope out which one i wanted them to move into and all three neighborhoods ( while a little laggy) did load properly and not cause any crashing. Only once i moved there spent 12 hours building a house and went into Live mode did the game decide to die on me =( 

  • OwO_Kito's avatar
    OwO_Kito
    2 years ago

    Yeah heres the save thanks. 

    https://www.dropbox.com/s/39bxq9d2vcoqnjz/Slot_00000805.zip?dl=0


    I might try and see if i have any recovery saves i can go back to to before they moved to San Sequoia and then see if the game still breaks from there, and if it doesnt then move them and see if it breaks once they move. At this point im really at a loss of what to do and have started just accepting my fate and making a new save file and trying to move over as much as i can... if only the Gallery wasnt so broken it would be much easier to do such a thing.