Forum Discussion
@OwO_Kito It may or may not be related to this error, but your Nvidia graphics driver is quite old, so please update it. I've seen a couple of reports of the newest driver not working, so try one from December or January, which you can get here:
https://www.nvidia.com/en-us/geforce/drivers/
Choose the Custom (not Express) install, and check the box to perform a clean install. Restart your computer after installing and before doing anything else.
Please test the affected household again in an otherwise clean folder (post-factory reset), just to be thorough. While testing, play in windowed mode, and keep the Task Manager open, specifically to the Processes tab and in detail mode, behind the game. When you start to notice problems, alt-tab to the TM, but don't minimize Sims 4, and use Windows key-shift-S to take a screenshot of what you see in the Task Manager. Please post that screenshot here.
Please also let me know what happened in-game immediately before you started to notice the issues. For example, what interactions did your sims perform, what lot were they on, how many sims were around, that kind of thing. I don't need a lot of details, just enough to start comparing notes between you and a couple other affected players.
Alright did what you suggested, screenshots of task manager will be below, if i did it wrong let me know i was a little confused by the details page to be honest.
Before the issue started:
i had been building a new lot in San Sequoia ( the empty 40 x 20 lot in upper right neighborhood) i experienced some lag during that but that's due to the Household Inventory always causing lag whenever i try to remove objects from it, not sure why it does that but thats been going on for years. As soon as i entered live mode my sims went inside check the newborn and the other makes a drink and within 1-2 minutes real time the game experiences the breakpoint.
I tested several theories trying to see if it was a specific thing triggering the breakpoint. I tested ignoring the baby, tested doing different actions like fixing the sink or watching TV instead. I also tested having them on different empty lots in different neighborhoods within San Sequoia and always get the same freezing up at around 1-2 minutes of real time gameplay.
Prior to the expansions release I had my family living in San Myshuno ( City Liing Exp.) in the Spice district with a household of 2 sims and a newborn. There was no issues and the game worked just fine. I even had one of the Sims visit San Sequoia neighborhoods to scope out which one i wanted them to move into and all three neighborhoods ( while a little laggy) did load properly and not cause any crashing. Only once i moved there spent 12 hours building a house and went into Live mode did the game decide to die on me =(
- puzzlezaddict2 years agoHero+
@OwO_Kito Thanks for the info, and the first screenshot was exactly what I was looking for.
Would you be willing to share an affected save? You're one of several affected players, and I'd like to flag the issue; perhaps someone from EA might want to check out your save. Here's how to upload one:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/7368675#M181741
- 2 years ago
Yeah heres the save thanks.
https://www.dropbox.com/s/39bxq9d2vcoqnjz/Slot_00000805.zip?dl=0
I might try and see if i have any recovery saves i can go back to to before they moved to San Sequoia and then see if the game still breaks from there, and if it doesnt then move them and see if it breaks once they move. At this point im really at a loss of what to do and have started just accepting my fate and making a new save file and trying to move over as much as i can... if only the Gallery wasnt so broken it would be much easier to do such a thing.