I’ve seen other posts about this but with no solution that’s worked for me. No CC, repaired game, high relationship, and no other romantic relationships but the glitch persists. How do I fix this?
Are they both still Teenagers?
The sims who can’t become boyfriend and girlfriend are teens but the sims that can’t become soulmates are adults!
Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.
If I don’t have any mods or CC could this still be the issue?
Sadly this didn’t work.
What level is the romance bar, i'm unsure but i think that might have something to do with it. I've had new couples that didn't even get 1st kiss to appear till around 20-25% bar, and i think it was around 30% or more before boyfriend/girlfriend appeared, also i think sweethearts appear 1st around 40-50%, so maybe soulmates has to be a high bar
They are at 100% for romance and general relationship. Sadly I think it's a glitch.
Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
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