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Jadaw_4's avatar
9 months ago
Solved

Can’t launch the game

I updated the game without realising it was a big update and didn’t remove my mods folder beforehand and now every time I try to launch the game it pops up with an error message saying it’s unable to start. I’ve cleared my cache, restarted my computer, repaired the game, uninstalled and reinstalled the entire game and removed the mods folder and it still doesn’t launch.

  • @Jadaw_4  Please set an exception in your antivirus, or Controlled Folder Access if you only use Windows Defender, for TS4_DX9_x64.exe.  This is the game's new executable post-patch, and security software may be blocking it.

    @ladykyera999 and @sims4h2d5  Please describe what happens when you try to play, including a screenshot of any error message or other oddity.  And if you have any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, please remove them.

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