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soupupii's avatar
soupupii
Newcomer
7 months ago

Can’t open game

i’m pretty new to sims, but i’ve been trying to play the game and it keeps freezing. The first time i downloaded it the game froze immediately as i tried clicking on the menu, and wouldn’t close until i ended it on task manager. When i tried playing the game again i was given a white minimized screen. i’ve reinstalled the game several times but it seems to be doing the same thing.  I tried moving sims4 to desktop, but upon loading the same it will either close completely or flash black and white.

Is there a fix to this?

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    soupupii​  There likely is a fix, but I need more information before offering any suggestions.  So please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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