Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Can not connect to EA servers to activate The Sims 4

Ok people, I need HELP! I brought The Sims 4 Limited Edition (disc), after installing it, when I click play it comes up with this error message "We are unable to connect to EA servers to activate Th...
pc
Anonymous's avatar
Anonymous
11 years ago

i had this same problem as well.......tried everything from every google search....finally tried something that worked.....go to origin, then click file....go offline....it worked for me, hope it helps

Anonymous's avatar
Anonymous
10 years ago
I'm also having this problem only I don't have Internet access at all. I installed origins and TS4 online last night and it worked okay. Then it asked me to activate my game through EA and it worked fine so I shut my computer down and went back to my internetless house. When I turned it on at home it came up again. I thought it would be a one and done thing so I never considered having to do it again but I can't because I don't have Internet access. I just don't understand why if it worked the first time online it keeps asking me to do it offline. This isn't the first time I've played TS4 either and I know the servers aren't down because it's 2016 now the servers wouldn't be down for a whole year. I've googled everything and tried every suggestion but nothing has worked. Someone please help me I'm so upset
  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Did you try login in offline ? Does that not work ?

    Normally if you don't have Internet, you still have to login but you do that offline. Then you can start the game in offline mode. You won't have access to the gallery of course.

    If you get a can't connect error, did you check if the game is actually showing on your account or at what point are you getting it ?

    Also are you on PC or Mac ?

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      7 years ago

      Hi folks, spilt recent posts here and will close this space as it's a bit of an oldie that's been necro'd.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,427 PostsLatest Activity: 20 minutes ago