if anyone can please help me I cannot hear my game audio at all I've tried redownloading sims , redownloading the ea app, refreshing my sims 4 folder, deleting config and options in sims folder, refreshing and rebooting my computer audio and game audio, and also changing my audio output settings from stereo to headphones and nothing worked.
@sheena425 First of all, please make sure that you haven't accidentally disabled the audio within the EA App. Open your game library, click Sims 4, select Manage > View properties, and look at the command line box. If you see -nosound , delete it.
If that's not the problem, please try a different sound output device, for example built-in speakers vs. headphones connected via jack. Unplug the one that's not working, if it isn't built-in, and restart your computer, then plug in the one you want to test.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
