Can open the Sims 4, but can't play it
When I tried to open the game this afternoon I was met with a black rectangle around the blue loading screen with no text. I cannot move my cursor, and the game never loads. If I exit to my desktop a...
Forum Discussion
wolfiiu Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Or, if you also happen to have a Surface Pro 3 or 7, please try the suggestion below.
rachellovescraft Please change the two settings listed in this post from bibilomak:
Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525
And if that doesn't help, post a dxdiag, as described above.
THANKS! I have been searching for answers, and this finally did the trick! You're the best! @puzzleaddict
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