Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
11 years ago

Cannot Connect to EA servers Sims 4

I downloaded and installed Sims 4, but any time I press "Play" or double-click the Sims 4 icon, it brings me to a screen that says "Error. We are unable to connect to EA servers to activate The Sims ...
pc
Anonymous's avatar
Anonymous
Not applicable
11 years ago

[Removed] PLEASE CONTACT US BY FOLLOWING STEPS BELOW:

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

REGARDS

IMAGENESIS

hooeysays's avatar
hooeysays
Not applicable
11 years ago
No it is not. I've spoken to 2 different EA Advisors at length, both of whom consulted ther superiors, and none of them were able to provide a working solution for me. It was eventually escalated to a specialist team and was told to await an email from them when they've figured it out. Way to go.