Forum Discussion

PaatB's avatar
PaatB
6 years ago
Solved

Cannot connect to Gallery

Cannot connect to the Gallery online
pc
  • SimQARobo's avatar
    SimQARobo
    6 years ago

    Edited: If anyone is experiencing issues to connect to the Gallery and you don't see any recent threads around it here, please, open a new thread to let us know.

    Hello.

    There was a Gallery maintenance earlier today that we hope helped with this issue. 

Angebro33's avatar
Angebro33
6 years ago

I also get stuck on attempting to connect to the gallery. I just contacted support through a text chat online, and he had me run troubleshoot after troubleshoot. I cleared my cache, went offline then went online again, flushed my DNS, did a clean boot, uninstalled and reinstalled Origin, turned off my antivirus, and more that aren't coming to mind. None of it worked. I still get stuck on "Attempting to Connect" for seemingly no reason.

SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
6 years ago

@Angebro33 

Can you PM me with your \Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt so I can compare it with the others that I've seen?

  • Angebro33's avatar
    Angebro33
    6 years ago
    @SimQARobo Yeah I can do that. Thanks for the effort
  • JasonXinYan's avatar
    JasonXinYan
    6 years ago

    Just PM my file.

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