Forum Discussion

KricketKorner's avatar
4 years ago
Solved

cannot download my own sims from the gallery

I've been trying to redownload some of my own sims, which i have saved both in my library and on the gallery, but for some reason the game refuses to let me download them. All of my library files pas...
  • puzzlezaddict's avatar
    4 years ago

    @KricketKorner  Please try downloading the sims into a clean user folder.  Move your entire Sims 4 folder out of Documents\Electronic Arts, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can download your content.  Please try multiple old and new items and let me know how it goes.