Every time I try to load a family, the game looks like it is going to load properly but then it just takes me back to the map. I have done the updates and followed instructions from a previous post with this same problem but it is still not working! PLEASE HELP!!!
If you're happy that you think you've followed the instructions properly then maybe you should just install and reinstall the game again.
@jenmeere
Not sure what steps you tried or not, but you could try the following:
1. First make sure that your game is fully turned off. Navigate to The Sims 4 folder in Documents - Documents/Electronic Arts/The Sims 4 - right click on the Sims 4 folder, select "Cut" and paste it into different location (desktop for example)
2. Try to launch the game again. The game will now create a new fresh The Sims 4 folder in Documents. Create new family, or download one from the Gallery for testing purposes and try to load it. If you can load your family now, it means that one of your save files has been corrupted.
3. You can easily determine which save game is causing the crash by moving them one by one from the original The Sims 4/Saves folder on your desktop (or elsewhere) into a freshly created folder in Documents. After each save is copied, try to launch the game and test whether it works or not. As soon as the issue starts re-occurring, you know which save file is causing it and you will have to remove this one permanently.
Hope this helps 🙂
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If I was able to help you to solve you problem - please accept a solution, XP is very appreciated also
If your problem wasn't solved and no one has gotten back to you - please either post again (or bump up your problem) or contact EA.
@jenmeere please talk more about you issue in the topic mentioned by @Bluebellflora there is someone looking over that thread not over these loose once.
So I'm also closing this topic.
