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itskachhh's avatar
itskachhh
2 years ago

Cannot save game after September update 09/18/2024

I have a problem every time I play Sims - it gets stuck on the loading screen whenever I try to save the game. It is so bad to the point that I have to restart my computer and everything I had done h...
pc
crinrict's avatar
crinrict
Hero+
2 years ago
@itskachhh are you using the off-the-grid lot type on your lot ?
itskachhh's avatar
itskachhh
2 years ago
@crinrict Thank you for the speedy reply! No, I am not using the off-the-grid lot type.
  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

    • itskachhh's avatar
      itskachhh
      2 years ago
      @crinrict I had around 5 of those files in the folder and I deleted them as instructed. However, no new appeared again, even after I tried to go into the game, do a couple of things and save again (which froze again of course).

      What can I do now?
      • crinrict's avatar
        crinrict
        Hero+
        2 years ago
        @itskachhh Are you on PC ? If so, could you post your Computer's DxDiag?

        - Press Windows-Key + R
        - Type: DxDiag
        - Click on Save all Information.
        - Attach the Text File to your post

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