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classywitch's avatar
classywitch
Seasoned Newcomer
21 days ago

Mouse Stops Working When Sims 4 Launches

Hello, I've seen a few discussions where people experience similar events but I have attempted to follow those guides with no success. Sims 4 on PC was working fine for me up until a few months ago, shortly after the fairy pack was released. Now, whenever the game launches my mouse is unable to move. Either using the bluetooth mouse or the mousepad does not work. I am able to click the Windows button and return to my desktop where my mouse works with no issues. If I try to return to the game, it's almost as if it loaded just a bit more but still frozen mouse. I have cleared my cache on my PC and on EA and nothing. Uninstalled and reinstalled the game, nothing. Repaired the app, nothing. I do not use mods but deleted everything regardless and nothing. I even attempted to put the game in the windowed version but that ended up freezing my entire screen. If anyone could please advise I would be super grateful. Thank you!

crashing
ea app
hardware
launching

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    20 days ago

    classywitch​  Do you have any files in Documents > Electronic Arts > The Sims 4 > ConfigOverride?  If so, please remove them and try again.

    When you say switching to windowed mode froze the game, did you do so at the Main Menu, within a save, or by editing Options.ini?  Editing the file (also in Documents > Electronic Arts > The Sims 4) may work better; you can search for fullscreen and set it to 0 (zero).  If the game doesn't work, delete the file or revert the edit to go back to fullscreen mode.

  • classywitch's avatar
    classywitch
    Seasoned Newcomer
    10 days ago

    I did not have any files in that folder but I deleted the folder anyways. It still did not work.

    As the mouse does not work when the game is running, I have been using Alt+Enter to switch between fullscreen or windowed. My mouse does not move regardless of which form is in. I also edited the file and same results. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 days ago

    classywitch​  Please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

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