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itskachhh's avatar
itskachhh
8 months ago

Cannot save game after September update 09/18/2024

I have a problem every time I play Sims - it gets stuck on the loading screen whenever I try to save the game. It is so bad to the point that I have to restart my computer and everything I had done h...
pc
itskachhh's avatar
itskachhh
8 months ago
@crinrict Thank you for the speedy reply! No, I am not using the off-the-grid lot type.
crinrict's avatar
crinrict
Hero+
8 months ago

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload them to a new post in this thread.

Please either create a .rar file to upload or copy/paste the content into your post.

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

  • itskachhh's avatar
    itskachhh
    8 months ago
    @crinrict I had around 5 of those files in the folder and I deleted them as instructed. However, no new appeared again, even after I tried to go into the game, do a couple of things and save again (which froze again of course).

    What can I do now?
    • crinrict's avatar
      crinrict
      Hero+
      8 months ago
      @itskachhh Are you on PC ? If so, could you post your Computer's DxDiag?

      - Press Windows-Key + R
      - Type: DxDiag
      - Click on Save all Information.
      - Attach the Text File to your post

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