Forum Discussion

JenbuPrsac's avatar
JenbuPrsac
Rising Newcomer
15 hours ago

Game continuously crashing

My game continuously crashes after 15-30 mins of play.  I have disabled all game overlays, paused syncing on OneDrive, deleted my Sims 4 folder in Documents and restarted.  I don't play with any mods or CC.  I've started new saves and repaired the game several times.  Can someone provide any additional information on what might be causing these crashes from my attached DxDiag and perfmon below: 

Source
The Sims™ 4

Summary
Stopped working

Date
‎12/‎26/‎2025 1:44 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.120.117.1030
Application Timestamp:    691dd246
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.120.117.1030
Fault Module Timestamp:    691dd246
Exception Code:    c0000005
Exception Offset:    0000000000e048b3
OS Version:    10.0.26200.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    17df
Additional Information 2:    17dfd7e4a5eaffaa2dc78ef6f5f247f7
Additional Information 3:    f1b0
Additional Information 4:    f1b07a883d9f1bcd63daf4874567eb7f

Extra information about the problem
Bucket ID:    1657cfdbf999ae9e96448f7c499bf8d7 (1604565131224414423)

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 hours ago

    JenbuPrsac​  Please close Corsair One and any associated processes, including anything in the Task Manager's Background Processes list, before trying to play.  The app is throwing errors which may or may not be related, but this is an easy test.

    Separately, are you getting BlueScreens while playing Sims 4, or in another context, or are you not seeing them at all?  They're definitely happening—there are a few listed in your dxdiag—but sometimes the user can miss them if they happen during what appears to be a normal shutdown sequence.

    Finally, check your motherboard's support page for a BIOS update.  If you find one, install it and test the game again.  Your class of processor sometimes has stability issues that show up in Sims 4, and a BIOS update often, but not always, fixes the issue.  Your dxdiag doesn't list the usual error that this instability causes though, so this may not be your particular problem.

Recent Discussions