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CryptidSalem's avatar
9 years ago
Solved

Cannot save game! Please help!

When I try to save the game from CAS mode (it's the only place I've tried since there are currently no saves on my game at all) I get a message that says

"the game is currently in a state where saving isn't possible"

I've already found a thread where a person had the same problem, and I followed the steps to do a factory reset, which didn't work. I also uninstalled and reinstalled the game, which still didn't work. Origin is up to date. I have no idea what to do now and I'm getting pretty frustrated. 

NEW EDIT: 11/12/2016

I tried the live chat support option since phone service where I live is awful. Last night there was an approximated 25-30 minute wait. I waited for 45 minutes and no one ever talked to me. Today there was a 5 minute wait, waited for 10 minutes and still got no one.

I'm pretty upset I can't seem to contact anyone about this issue. 

  • Hi @CryptidSalem,

    The message you are getting is not an error, that's how the game works: it's not possible to save your game in Create a Sim (CAS).

    Once you finish your sims and place them in a lot, you will be able to save. 😉

    -Mai

4 Replies

  • Hi @CryptidSalem,

    The message you are getting is not an error, that's how the game works: it's not possible to save your game in Create a Sim (CAS).

    Once you finish your sims and place them in a lot, you will be able to save. 😉

    -Mai

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Oh, don't feel ridiculous! As one of my teachers used to say: if a question is important for you, then it is important. Besides, I understand where it comes from as I also spend ages creating my sims 😉

    Enjoy the game!

    Mai

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