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loway1985's avatar
loway1985
Seasoned Newcomer
1 month ago

Re: [ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs

Hi everyone,

I am hoping someone here might have insight, because EA Support was unable to resolve this issue.

I am experiencing what appears to be an entitlement synchronization problem with The Sims 4 on my EA account. Previously, all packs showed as owned in game even though I never purchased them. At the same time, the EA app and EA website either did not show the packs at all or marked them as not available, which made purchasing impossible.

This started after moving from Origin to the EA app. During a recent chat with EA Support, the in game store partially corrected itself and now shows the packs properly, but I still cannot purchase anything. The EA app and storefront continue to display incorrect availability. I have attached a screenshot of my current in game error.

Unfortunately, EA Support told me they are unable to fix this on their end, so I am posting here to see if anyone else has experienced this or found a workaround or solution.

Any advice would be appreciated. Thanks.

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey loway1985​, 

    In which country are you located? There's a good chance of this being due to purchase restrictions, as we abide by regional standards. I've merged your post into the main thread for this. Please take a look at the accepted solution for more information. Thanks! 

  • ChakahStrange's avatar
    ChakahStrange
    Rising Adventurer
    1 month ago

    Funny fact:
     the pack "Growing together" is "Not available for Purchase" as a single product, but is available for buying as part of a bundle, (shown in pics attached below) which has happened before for the last half year.
    It's hard to understand what kind of standard of what region in this world would be so flexible on a product restriction.

    Still the same questions from the start remain to be answered.
    When will the "regional standards" situation end? Will there be any schedule for this? Or is this situation permanent (tho it's changing so far)?

    Thank you.

     

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