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adiaz43720's avatar
adiaz43720
2 years ago

Can't download and install Horse Ranch Expansion Pack

I have been trying for months to get horse ranch to download. my dad uninstalled the ea app I think and it did nothing and I have cleared the cache and repaired the sims 4 multiple times I have also tried to download it on three separate laptops with the same account and nothing has happened. it says I own the pack but when I press download it just says preparing and doesn't stop doing that unless I cancel the download. I have no idea what is going on and the forums aren't helping in anyway because people with the same issue haven't gotten answers as far as I can tell. 

I think this is my report id or whatever its called: 8b5e3f21-0a97-4554-b0c9-7b6ea4923061

[CM Edit: Split post, title update]

pc

2 Replies

  • JacqqAttack's avatar
    JacqqAttack
    2 years ago

    I bought the game, downloaded it, played for 6 hours and shut off my computer for the night. The next day I couldn't get sims4 to launch at ALL. I have since deleted / redownloaded all files, made sure they weren't corrupted, deleted everything and tried again, still didn't work. I factory reset my pc, made sure everything was up to date, tried downloading steam & ea, still won't work. I haven't been able to get ts4 to launch since then. Steam won't give  me a refund for the DLC, so I had to have them just delete my rights to the DLC pack, and I STILL can't get ts4 to launch at ALL. 
    This pack successfully broke ts4 for me and NO one has yet to help from EA (surprise surprise, most useless company to be making money) and Steam keeps sending me back to EA, who continues to not help in the slightest.

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