can't get mods to work

Learn about the new disable Mods feature, the Maxis policy towards Mods and how to safely re-enable Mods.

https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

EA does support using Mods and CC, but you use them at your own risk.
If your game runs well without your Mods and CC. you may need to check each one to find the one that causes problems, with every new patch.
Then you can contact the Mods and CC creators for updates or solutions to the problem with their creation.
Also, check the sims forum its a lot of help their for Mods and CC.
https://forums.thesims.com/en_US/categories/the-sims-4

Hope this helps, I am not an EA employee I am just trying to help. So if it did help please grant XP points ty.