Okay. I made the local account successfully, signed into my EA account and was able to launch The Sims 4, and the main menu loaded super quickly. I checked to see if I could access the Gallery, and I was, but I was missing the News tab (I only had the actual Gallery, my profile, and my downloads).
So, I guess, my next question is: Should I still do the Reliability Monitor thing on the new Windows account, or should do it on the main one? Or both?
Edit: I decided to do the Reliability Monitor on the main account first, and found a bunch of errors related to The Sims 4. They all say the same thing: "The program TS4_x64.exe version 1.101.290.1030 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel." I tried doing what it says, but I have no idea what I'm looking for.
Just for "funsies", I decided to turn off my Firewall to see what would happen, and I made it past that first loading screen. When I launched the game after turning off the first time, where it says 'Resume' on the left-hand side, it was blank (couldn't see the last sim I had played with), but the ads were visible. So, I go into the Gallery to see if I can access it, and technically, I could, but all the photos were blank with red Xs in them (as seen in the screenshot attached below). So, I exited out of the game, gave it a few minutes before re-launching the game, and almost everything is back to normal except for the fact that I'm missing the fourth tab in the Gallery, the 'News' tab. Are there only three tabs now? Am I missing something?
@harasnicole The X'ed out Gallery items has a master thread here:
Please try the suggestions in the first post, at least those you haven't done already.
The missing News feed is by design after the Gallery revamp of a few months ago. EA has said it will return at some point. Please post here if you'd like to share your opinion:
https://answers.ea.com/t5/General-Discussion-Feedback/Gallery-missing-news-feed/m-p/12617936#M74225
Sorry it took me so long to get back to you. Which post am I looking at again?
@harasnicole For the Gallery issues, you're looking at the first post on page one of that thread. For the other, there's no fix, so just keep an eye on the thread overall for an update saying the feature is back now, or possibly that it's never coming back. (I don't know what will happen with that.) You can post in either thread, or both, or neither, but if you have further issues with the Gallery, please do use that thread I linked.
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